How Software Can Help You Meet Your Independent Specialty Pharmacy Goals
A positive response to Specialty Pharmacy Times’ article, “What Defines an Independent Specialty Pharmacy?” authored by Stephanie Lapointe, PharmD; Cheryl Allen, RPH, BSPharm, MBA; Gary Rice, RPH, MS, MBA, CSP. Full article: http://www.specialtypharmacytimes.com/publications/specialty-pharmacy-times/2016/april-2016/What-Defines-an-Independent-Specialty-Pharmacy
Specialty Pharmacy Times published their article earlier this year, and it inspired us (KeyCentrix) to reflect on points they presented with how pharmacy management software systems can assist in a specialty environment. The information from Specialty Pharmacy Times (SPT) is in bold, followed by the KeyCentrix reflection in regular font.
- “[Specialty pharmacies value innovative service initiatives and partnership resources, allowing a singular focus on specialty pharmacy management by providing patient-centric, high-touch care models individualized to the patient.]” “Independent specialty pharmacies also foster industry collaborations and the development of innovative services and programs that demonstrate both a patient-caring and entrepreneurial business philosophy, [i.e. a simplified, patient-centric workflow model]:” -SPT
Pharmacy software workflows can be configured to enforce the checks & balances needed for specialty prescriptions. The costs of misfiling a specialty drug or not appropriately complying with the REMS reporting requirements are high, which is why a configurable workflow is critical for success in the venture of specialty. Business rules can provide guaranteed exceptions for managing specialty high-cost medications by enforcing that the pharmacy has been appropriately reimbursed, the pharmacy is in compliance with the necessary protocols, or the pharmacy has tracked the necessary steps before the drug can leave the pharmacy.
With business rules, a specialty prescription can be forced to stop prior to the dispensing stage to allow and/or require a patient touchpoint prior to dispensing.