Tools to Enhance Pharmacy Software Workflow Efficiencies
Pharmacy management systems with a true workflow have many moving parts working together in synchronization. Transmitting a prescription through these workflow stages (instead of queues) in a software prescription processing program enhances pharmacy management system efficiencies with tools built in to aid in enforcing patient safety checks and best practices when filling a script.
Credit Review – Stop prescriptions from leaving the pharmacy if the cost is above a certain credit limit with a credit review stage. Maybe a customer doesn’t want to pay more than $50 per prescription; instead of having to check each transaction, a credit review stage can automatically alert you.
Scheduling – Need to talk to a patient before a prescription is dispensed? A scheduling stage is made for tracking contact and attempted contact with patients, and it enforces completion of patient touch-points. Activities in the scheduling stage should be saved and stored with the patient’s information for historical data and reporting purposes.
Custom Data Collection – Adding in custom information fields defined by the user to a workflow can allow collection of data as needed for unique or newly required information. Reporting can be pulled from these custom fields, known as “User Defined Fields,” when required by manufacturers and third parties.
Business Rules – Have complete control of prescription processing actions with business rules running an exception-driven workflow. Business rules act as safety nets based on certain triggers, configurable for unique scenarios. For example, business rules can be set up for routine maintenance medications to function through the workflow in one way, while more complex specialty medications can be set to function in another way with additional patient touch-points.
Order-Based – Order-based workflows help keep mail orders and deliveries together with order matching. Instead of mailing out multiple packages or making multiple deliveries because of repeat customers or facilities appearing in your workflow, fill the prescriptions as an order. See exactly where an item is during the filling process by checking the order status as items within the order will have their current status displayed. Orders can also have a description or priority/urgency that stays with it as it travels through workflow stages.
Gates – Set up a gate so that all items within an order must catch up in a stage before moving to the next stage in the workflow. For example, gates enabled prior to a packing stage ensure that all items will be packed together once they are complete. Gates make sure everything leaves the pharmacy together, whether it’s an order picked up in store from will-call, a delivery, or a mail order shipment.
Having a customizable workflow unique to each pharmacy location is the first step in increasing workflow efficiencies, with a streamlined and organized approach to how prescriptions process and what checkpoints they pass through. Check with your pharmacy software provider to see what options they offer to start improving your workflow functionality today.