Request DemoCustomer Login

Is training for new systems done on-site?

KeyCentrix approaches training as a continuous process to ensure all the users ramp-up their knowledge before, during, and after the system implementation. We begin with a series of web meetings, taking your staff through the functional parts of the system by role. We answer questions and walk through the fundamentals. This gives the staff exposure to the parts of the system that they will use the most and enables them to apply this knowledge to hands-on practice after the web training is completed. Once the installation is complete we have onsite trainers at the pharmacy for 3-5 days to reinforce training and support the users through their workday. Approximately 30-45 days after the installation, a KeyCentrix Customer Care representative will setup a web meeting that’s convenient for your schedule to take the users through another level of training and system use. All along the way the users will receive various training tips and support as they master the system.

Posted in: Click on Support & Training FAQs below...