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Is training for new systems done on-site?

KeyCentrix approaches training as a continuous process to ensure all the users ramp-up their knowledge before, during, and after the system implementation.  We begin with a web meeting, taking your staff through the functional parts of the system . . . kind of an orientation to remove the fear of a new system.  We answer questions and walk through the fundamentals.  Once the installation is complete we have an onsite trainer at the pharmacy for a couple of days to walk through training and support the users through their workday.  A few weeks after, a KeyCentrix Customer Care representative will setup a web meeting that’s convenient for your schedule to take the users through another level of training and system use; this occurs again another 30-45 days later.  All along the way the users will receive various training tips and support as they master the system.

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