A: The implementation cycle depends on the unique needs of your pharmacy, but the average time ranges between 3-6 weeks.  This includes equipment ordering and readiness, site readiness, data conversion, and staff training.

A: We have a preferred partner that performs the data conversions for our Customers. This is performed and validated before beginning the training on the new system.

A:    KeyCentrix approaches training as a continuous process to ensure all the users ramp-up their knowledge before, during, and after the system implementation.  We begin with a web meeting, taking your staff through the functional parts of the system . . . kind of an orientation to remove the fear of a new system.  We answer questions and walk through the fundamentals.  Once the installation is complete we have an onsite trainer at the pharmacy for a couple of days to walk through training and support the users through their workday.  A few weeks after, a KeyCentrix Customer Care representative will setup a web meeting that’s convenient for your schedule to take the users through another level of training and system use; this occurs again another 30-45 days later.  All along the way the users will receive various training tips and support as they get master the system.

A:    RxKey interfaces with most major and regional wholesalers. It is likely that we are currently interfaced with your wholesaler for both price updates and ordering.  A list of our affiliations is on the Affiliations page from the Main Menu of this website.

A:    No, we believe that workflow is a key component of any successful pharmacy operation. The workflow features of the software are included with the RxKey license and are customizable to meet your needs.

A:    RxKey has built-in e-sig support at no additional charge; all you need is the signature pad and a barcode scanner. In addition, an electronic signature device is also offered on the flexTRAX POS to streamline the checkout process.

A:    If we already have a relationship with your current switching company, you can continue to use them. We have relationships with several switching companies, so it is likely that we offer your current company. If you don’t have a preferred switching company, we can recommend one for you.

A:    Yes. In fact electronic prescriptions are automatically added to your RxKey WorkQueue and can be processed without manual data entry.

A:    Our team is always available! The KeyCentrix Customer Care team provides 24/7 support by phone or email.  A full team is staffed during peak hours, and representatives are also ready to assist during off-peak hours, weekends, and holidays. 

A:    We encourage you to reuse your existing hardware whenever possible. Our staff can provide you with the specifications for assessing your equipment needs.