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Support & Training

KeyCentrix takes pride in supporting our customers with industry best practices and software support. Our Customer Care teams are available 24/7 via phone and email and are dedicated to keeping your pharmacy up and running around the clock.

Support and Training

KeyCentrix is dedicated to teaching you everything we can about our system to ensure you get the most out of your investment. Our cumulative training programs are designed to support learning and the flexibility of delivering these programs suits most on and off-hour requirements.

Click on Support & Training FAQs below...

What are your support hours?

Our team is always available! The KeyCentrix Customer Care team provides 24/7 support by phone or email. A full team is staffed during peak hours, and representatives are also ready to assist during off-peak hours, weekends, and holidays.

Where is your support team located?

Our support staff is located at our corporate offices in Wichita, KS. We are in the central timezone and have regular office hours from 7:30am CST-4:30pm CST. After hours support is also available.

Is training for new systems done on-site?

KeyCentrix approaches training as a continuous process to ensure all the users ramp-up their knowledge before, during, and after the system implementation. We begin with a series of web meetings, taking your staff through the functional parts of the system by role. We answer questions and walk through the fundamentals. This gives the staff exposure to the parts of the system that they will use the most and enables them to apply this knowledge to hands-on practice after the web training is completed. Once the installation is complete we have onsite trainers at the pharmacy for 3-5 days to reinforce training and support the users through their workday. Approximately 30-45 days after the installation, a KeyCentrix Customer Care representative will setup a web meeting that’s convenient for your schedule to take the users through another level of training and system use. All along the way the users will receive various training tips and support as they master the system.

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