SARS-CoV-2 Emergency Response Plan



To: Our Customers


The world health community continues to monitor closely the emergence of the SARS-CoV-2 virus and the disease it causes, named “coronavirus disease 2019” (COVID-19). We recognize the important role we play in providing essential systems and services to our customers and their patient communities. During this rapidly-evolving coronavirus (COVID-19) situation, access to reliable support services becomes more important than ever. The health and well-being of our customers, their patients, and staff are always our priority. With this in mind, we want to share our coronavirus response plan.

As we closely monitor reports from the Centers for Disease Control and Prevention (CDC), and federal, state, and local agencies, we will adjust our business operations as needed to help keep employees, their families, and customers safe.

Employee & Customer Safety


We have shared information provided by the CDC with our staff, including tips on how to protect themselves, their families, and our customers. To help prevent the spread of the virus, we have asked anyone who feels sick to stay home. Additional cleaning and sanitation measures are already in place at all buildings, and employees who have face-to-face interactions with customers have been provided with safety supplies to prevent spread of the virus.

If and when it is warranted, we will implement additional safety measures, including remote work, and limiting employee meetings, public events, and non-essential business travel.

Limiting Face-to-Face Interaction


While our offices will remain open at this time, we are limiting guests and visitors and encouraging video conferencing in place of face-to-face meetings. Below are ways to engage our team:

· Customer Service: Call 800-444-8486, Press 1 or contact us online.
· Sales: Call 800-444-8486, Press 2 or contact us online.

We are big fans of our customers and the services they provide their communities. We know that during this rapidly-evolving situation that you are making every effort to support your patients. We hold ourselves to the same standard for our customers, employees, and their families. We will continue to keep you and our employees at the center of our planning and decision-making.


Sincerely,
The Keycentrix Team