FAQs

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NewLeafRx FAQs

Are you interfaced with my wholesaler?

NewLeafRx interfaces with most major and regional wholesalers. It is likely that we are currently interfaced with your wholesaler for both price updates and ordering. A list of our affiliations can be found on the affiliations page of our site.

Can I reuse existing equipment with NewLeafRx?

We encourage you to reuse your existing hardware whenever possible. Our staff can provide you with the specifications for assessing your equipment needs.

Can I use e-prescribing with NewLeafRx ?

Yes. In fact electronic prescriptions are automatically added to your New Leaf Rx Data Entry stage and can be processed without manual data entry. In addition, e-prescribing of controlled substances (EPCS) is also available.

Do we need to use your switching company?

If we already have a relationship with your current switching company, you can continue to use them. We have relationships with several switching companies, so it is likely that we offer your current company. If you don’t have a preferred switching company, we can recommend one for you.

Do you offer a SaaS model for NewLeafRx?

NewLeafRx is hosted in a server/client environment; however, virtual servers are an option. Contact our team to discuss the system requirements.

Does KeyCentrix report to any data companies?

Yes, KeyCentrix currently works with IMS Health and Wolters Kluwer for data reporting.

How long will it take to implement NewLeafRx?

The average implementation cycle depends on the unique needs of your pharmacy, but the average time ranges between 6-8 weeks. This includes a comprehensive workflow consultation, pre-training, equipment ordering and readiness, site readiness, data conversion, and on-site training.

Is data conversion part of implementation?

We have a preferred partner that performs the data conversions for our Customers. This is performed and validated before beginning the training on the new system.

Is NewLeafRx certified for EPCS?

Yes! NewLeafRx has been certified for EPCS (e-prescribing of controlled substances) since October 2013. Our transcribing feature simplifies the data entry process for all e-scripts.

Is training for new systems done on-site?

KeyCentrix approaches training as a continuous process to ensure all the users ramp-up their knowledge before, during, and after the system implementation.  We begin with a series of web meetings, taking your staff through the functional parts of the system by role.  We answer questions and walk through the fundamentals.  This gives the staff exposure to the parts of the system that they will use the most and enables them to apply this knowledge to hands-on practice after the web training is completed. Once the installation is complete we have onsite trainers at the pharmacy for 3-5 days to reinforce training and support the users through their workday.  Approximately 30-45 days after the installation,  a KeyCentrix Customer Care representative will setup a web meeting that’s convenient for your schedule to take the users through another level of training and system use. All along the way the users will receive various training tips and support as they master the system.

What are your support hours?

Our team is always available! The KeyCentrix Customer Care team provides 24/7 support by phone or email.  A full team is staffed during peak hours, and representatives are also ready to assist during off-peak hours, weekends, and holidays.

What exceptions can be configured in NewLeafRx?

NewLeafRx’ exception-driven workflow can be based on business objectives or desired patient outcomes. Activities or processes can be driven by manufacturer reporting, patient cost, disease state, lab values, specific drugs, sales or marketing needs, and more. These needs are identified during our detailed workflow consultation as part of our implementation process.

What is an order manager?

An order manager offers your staff the ability to logically group items together into orders for processing efficiency. Items can be grouped by patient, delivery address, facility, etc.

What reports are available with NewLeafRx?

NewLeafRx offers a powerful centralized reporting engine, over 200 stock reports, as well as the ability to add reportable, custom fields specific to the needs of each location. New Leaf Rx is built on a SQL database, enabling data extraction to external systems for additional analytics. Consolidated reporting for multi-locations is also available with the multi-location functionality.

What workflow stages does NewLeafRx include?

Our configurable workflow stages currently include: data entry, adjudication, PV1 and PV2, scheduling, credit review, dispensing, packing, and will call.


Have additional questions? Contact us >

FlexTrax FAQs

Can I accept FSA cards with FlexTrax?

Yes, the FlexTrax system is IIAS certified for accepting FSA cards. In addition, FlexTrax automatically uploads the SIGIS Eligible Product List into your system, for instant verification of product eligibility.

Can I load product catalogs into FlexTrax?

Yes. Product catalogs can easily be loaded and updated in FlexTrax. Please contact a representative for a list of compatible formats.

Can I reuse my current hardware?

We encourage you to reuse your existing hardware whenever possible. Our staff can provide you with the specifications for assessing your equipment needs.

Can I use my current credit card processor?

At this time, FlexTrax credit card processing is provided by our partners at BatchOut (Global Payments) or Heartland Payment Systems. Please contact a representative for more information on rates and services.

Do I need internet to operate the FlexTrax system?

Yes, the FlexTrax system does require an internet connection for processing credit card transactions, software updates, and other system updates.

Does FlexTrax include any security features?

FlexTrax security features provide clerk codes for tracking all user transactions and limiting configuration/setting access.

Does FlexTrax interface with my pharmacy software?

An interface to RxKey Pharmacy Software and NewLeafRx Pharmacy Software is available. Barcode interfaces are available with all other pharmacy software programs.

Is customer support available?

Unlimited customer support is available 24/7 and is included in your monthly licensing fee.

Is FlexTrax IIAS compliant?

FlexTrax is IIAS compliant and supports FSA cards. SIGIS membership is required for your business to become IIAS certified; the KeyCentrix Customer Care team can assist you in completing your SIGIS certification forms.

Is inventory management available?

FlexTrax offers inventory reordering tools to assist with inventory management. Contact our team for more information.

Tell me more about EMV.

What is EMV?

“EMV is a chip technology used globally in place of magnetic stripe. EMV chip technology helps reduce card fraud in a face-to-face, card-present environment. It enables safer and smarter transactions across contact and contactless channels.”
-OpenEdge

Do I have to switch to EMV?

You do not have to switch to EMV, but it is recommended. The party (merchant or customer) with the least secure technology assumes liability.

“The EMV Liability Shift is not a law or a mandate. Rather, it is a change in who the parties within the payment chain consider “responsible” if a data breach occurs – namely, whichever party did not implement the highest degree of fraud-prevention security when it was available. This fact alone speaks to why pharmacies should implement EMV payment acceptance.

Prior to the liability shift, certain types of disputes were never seen by merchants because they were the card issuer’s responsibility. Now that the party with the least secure technology is liable, many businesses are seeing these disputes on chargeback statements for the first time. As a result, merchants as a whole are experiencing an uptick in chargebacks.” -OpenEdge

Can I stay with my same processor?

No. If you want EMV functionality, you need to switch to OpenEdge. They are the only processor with a device integrated with KeyCentrix.

Availability and use of EMV & EMV devices requires merchant account conversion to the OpenEdge platform. Heartland, Global, and BatchOut customers will need to complete an OpenEdge application and update SIGIS certification once OpenEdge merchant account is active. The OpenEdge application process is expected to begin by January 2017. All FlexTrax customers will be contacted when the application process opens.

Do I have to buy the Ingenico device through KeyCentrix? Why?

Yes. The Ingenico ISC480 device must be an OpenEdge device ordered through KeyCentrix. Devices purchased through other retailers will not be eligible for integration. The KeyCentrix product integration software must be installed before the device is installed in your pharmacy. Devices purchased outside of KeyCentrix will not be compatible.

What are the features of the Ingenico ISC480 device?

Electronic Signature Capture Features - Standard Features Currently Available:
● Credit Card
● House Charge/ROA
● HIPAA (only with interface)
● Rx Pickup
● Department specific
● Returns
New Features - Enjoy the same on-screen features available today, PLUS these NEW additional features:
● Pharmacy Greeting & Logo
● Patient Counseling Selection (With RxKey or NewLeafRx Interface)
● Safety Cap Preference Selection (With RxKey or NewLeafRx Interface)

When will I receive my equipment and software?

Your equipment and software will arrive approximately 7-10 business days after you have placed your order.

Will a representative come for setup and training?

No representative is needed! The FlexTrax system is easy to set-up and arrives with the software preinstalled. You will also receive a manual which will include detailed instructions on how to set-up your hardware and operate your software. The KeyCentrix Customer Care team will provide remote training for your staff and is always available by email to answer additional questions.


Have additional questions? Contact us >

RxKey FAQs

Are you interfaced with my wholesaler?

RxKey interfaces with most major and regional wholesalers. It is likely that we are currently interfaced with your wholesaler for both price updates and ordering. A list of our affiliations is on the Affiliations page from the Main Menu of this website.

Can I reuse existing equipment with RxKey?

We encourage you to reuse your existing hardware whenever possible. Our staff can provide you with the specifications for assessing your equipment needs.

Can I use e-prescribing with RxKey?

Yes. In fact electronic prescriptions are automatically added to your RxKey WorkQueue and can be processed without manual data entry.

Do we need to use your switching company?

If we already have a relationship with your current switching company, you can continue to use them. We have relationships with several switching companies, so it is likely that we offer your current company. If you don’t have a preferred switching company, we can recommend one for you.

Do you have Electronic Signature Capture? Cost?

RxKey has built-in e-sig support at no additional charge; all you need is the signature pad and a barcode scanner. In addition, an electronic signature device is also offered on the FlexTrax POS to streamline the checkout process.

Do you offer a SaaS model for RxKey?

RxKey is hosted in a server/client environment; however, virtual servers are an option. Contact our team to discuss the system requirements.

How long will it take to implement RxKey?

The average implementation cycle depends on the unique needs of your pharmacy, but the average time ranges between 3-6 weeks. This includes equipment ordering and readiness, site readiness, data conversion, and staff training.

Is data conversion part of the implementation?

We have a preferred partner that performs the data conversions for our Customers. This is performed and validated before beginning the training on the new system.

Is RxKey certified for EPCS?

Yes! RxKey has been certified for EPCS (e-prescribing of controlled substances) since October 2013. Our transcribing feature simplifies the data entry process for all e-scripts.

Is the RxKey workflow component a separate module?

No, we believe that workflow is a key component of any successful pharmacy operation. The workflow features of the software are included with the RxKey license and are customizable to meet your needs.

Is training for new systems done on-site?

KeyCentrix approaches training as a continuous process to ensure all the users ramp-up their knowledge before, during, and after the system implementation.  We begin with a web meeting, taking your staff through the functional parts of the system . . . kind of an orientation to remove the fear of a new system.  We answer questions and walk through the fundamentals.  Once the installation is complete we have an onsite trainer at the pharmacy for a couple of days to walk through training and support the users through their workday.  A few weeks after, a KeyCentrix Customer Care representative will setup a web meeting that’s convenient for your schedule to take the users through another level of training and system use; this occurs again another 30-45 days later.  All along the way the users will receive various training tips and support as they master the system.

What are your support hours?

Our team is always available! The KeyCentrix Customer Care team provides 24/7 support by phone or email.  A full team is staffed during peak hours, and representatives are also ready to assist during off-peak hours, weekends, and holidays.

What reports are available with RxKey?

RxKey offers a powerful centralized reporting engine, over 200 stock reports, as well as the ability to add reportable, custom fields specific to the needs of each location. RxKey is built on a SQL database, enabling data extraction to external systems for additional analytics. Consolidated reporting for multi-locations is also available with the multi-location functionality.


Have additional questions? Contact us >

Support & Training FAQs

Is training for new systems done on-site?

KeyCentrix approaches training as a continuous process to ensure all the users ramp-up their knowledge before, during, and after the system implementation. We begin with a series of web meetings, taking your staff through the functional parts of the system by role. We answer questions and walk through the fundamentals. This gives the staff exposure to the parts of the system that they will use the most and enables them to apply this knowledge to hands-on practice after the web training is completed. Once the installation is complete we have onsite trainers at the pharmacy for 3-5 days to reinforce training and support the users through their workday. Approximately 30-45 days after the installation, a KeyCentrix Customer Care representative will setup a web meeting that’s convenient for your schedule to take the users through another level of training and system use. All along the way the users will receive various training tips and support as they master the system.

What are your support hours?

Our team is always available! The KeyCentrix Customer Care team provides 24/7 support by phone or email. A full team is staffed during peak hours, and representatives are also ready to assist during off-peak hours, weekends, and holidays.

Where is your support team located?

Our support staff is located at our corporate offices in Wichita, KS. We are in the central timezone and have regular office hours from 7:30am CST-4:30pm CST. After hours support is also available.

Support & Training

Peace of Mind.

We are here to help you succeed. Our dedicated Customer Service team provides an extensive training program both onsite and online. Our pharmacy software and point of sale system are easy to learn and intuitive to use. Our Customer Support team is here to answer your questions 24 hours a day 365 days a year. KeyCentrix also provides offsite backups, plus advanced functionality to grow your business for many years to come not outgrown it.

Experience a demo and discover the best pharmacy management information solution.

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