Sendkey®

Feature highlights

  • Automated Refill Campaigns
    • Proactively prompt patients to refill medications before they run out.
    • Sendkey’s intelligent rules engine can trigger personalized messages days before a refill is due.
    • Enable patients to confirm or modify their orders via text.

  • Two-Way Text Messaging
    • Enable two-way, real-time communication between patients and pharmacy staff.
    • Patients can inquire about medication interactions, request refills, or provide updated delivery instructions via SMS.
    • All replies are visible in your inbox; image attachments (e.g., for pill identification) are supported, facilitating high-quality care and operational efficiency.
    • SMS message history is saved to the customer record so you can always go back and check past conversations.

  • Automated Prescription Notifications
    • Enhance the patient experience with instant SMS, voice or email notifications when prescriptions are filled.
    • Patients can confirm pickup or initiate delivery with a single response via SMS.
    • This automation minimizes unnecessary pharmacy visits and ensures patients are informed in real time- improving satisfaction and reducing missed pickups.

  • Local Campaigns & Health Reminders
    • Launch community-focused, targeted health campaigns with ease.
    • Send bulk SMS or email messages to promote services like flu shots or wellness screenings.
    • Use templates and scheduling tools to minimize manual setup.
    • Follow-up reminders can be sent across channels to improve turnout and patient engagement.

  • Rule Engine & Workflow Automation

    Customize automated messaging and workflows using Sendkey’s flexible rule engine.

    Segment patients based on age, therapy type, or refill patterns to deliver personalized communication.


  • Integrated IVR & After-Hours Service
    • Support 24/7 patient access with a fully integrated IVR system.
    • Patients can call any time to check prescription status, request refills, or get basic information.
    • Outbound IVR notifications alert patients to overdue pickups or refills, reducing abandonment rates and enhancing operational coverage without increasing labor.

  • Text (Conversational SMS)
    Text (Conversational SMS)
  • Fax
    Fax
  • Voice (IVR)
    Voice (IVR)
  • Email
    Email

Built for Scale

100 K+
IVR Minutes Per Month
1 M+
eFaxes Per Month
600 K+
SMS Texts Per Month
100 K+
Emails Per Month
According to Specialty Pharmacy Continuum

All the Features You Need

Sendkey Features Prescriber Patient Engagement Software
  • Happy Patients!
    • Automated refill notifications and enrollment to improve adherence.
    • Real-time prescription status updates via SMS, email, and voice calls.
    • Two-way texting with image/document sharing.
    • Personalized medication reminders to maximize adherence.
    • Improved health outcomes and lower frustration.
  • Happy Technicians!
    • Centralized queue-based inbox for all SMS and fax communications.
    • Automated notifications to patients reduce phone time.
    • Paperless document intake and routing to reduce manual filing.
    • Business-rule triggers integrated into existing workflows.
    • More time for high-value tasks, less administrative burden.
  • Happy Pharmacists!
    • Seamless communication with patients.
    • Real-time updates reduce interruptions and calls.
    • Easy access to attachments and history for accurate counseling.
    • Medication status visibility reduces confusion and delays.
    • Improved collaboration across the care team.
  • Happy Owners!
    • Improved ROI through automation and labor savings.
    • Reduced operational overhead and increased cash flow.
    • Enhanced customer retention and medication adherence.

Schedule a free demo today!

Call us at 1-800-444-8486 or drop us a line to request a personalized tour of Newleaf, our pharmacy management software, and Sendkey, our patient engagement platform.
Take our products for a spin and learn how they can work together to help you level up your pharmacy practice.

Schedule a Demo
Awesome enhancement to our shipping process. Thank you, Keycentrix! Alex SheltonBirmingham Gastro
Always very prompt and friendly. Thank you for all your hard work. We couldn't do our job… Read More Susan HeylEncore Pharmacy
Always fast and efficient, [which is] greatly appreciated. Leanna GryzOmnicell Specialty Pharmacy Services
Sendkey Conversational Cropped

Sendkey is always evolving

Check our blog out to find out how are latest features are helping pharmacies!

Checkout Features

A-Listers We Already Support

The Struggle Is Real. So Is the Fix.

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Specialty

  • Prior Authorization Complexity and Delays. Newleaf’s real‐time benefits integration retrieves patient-specific coverage and cost data instantly, flags if PA is needed and suggests alternatives to streamline approvals and speed up patient access.
  • Workforce Shortages and Burnout. Newleaf provides custom workflows for logging customer outreach and shipment scheduling to ensure the customer receives their meds, reducing wasted meds and easing staff burden.
  • Poor Patient Engagement and Communication. Newleaf enhances patient communication with integrated tools, shipment tracking numbers, refill reminders, and delivery notifications to keep patients informed and engaged.
  • Complex Billing and Reimbursement. Newleaf’s integrated billing and eligibility tools automate claims processing and reduce manual errors, easily supporting reimbursement for multiple NPIs.
  • Medication Adherence Challenges. Newleaf improves adherence with real-time benefit counselling and reliable medication delivery, ensuring patients understand regimens and receive meds on time.
  • Customer shipment Tracking Difficulties. Newleaf’s advanced shipping interfaces captures all deliveries and allows for real-time shipment tracking. Easily check shipment status on orders.
  • Patient onboarding and tracking difficulties. Newleaf integrates with TherigySTM that allows you easily and effectively onboard, document activities and monitor outcomes for your specialty patients.
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Infusion

  • Home infusion reimbursement is limited by policy and accreditation requirements deter providers. Newleaf maintains compliant documentation, streamlines claims, and tracks accreditation metrics to maximize revenue and support compliance.
  • Infusion billing is highly complex, causing revenue losses. Newleaf’s interface with R2 Health automates code generation, applies payer-specific rules, and validates claim data to reduce errors and denials.
  • Infusion pharmacies have complex workflows. Newleaf provides custom workflows tailored to infusion pharmacies including TPN and factor infusion modules along with features like OTC Kitting to boost operational efficiency.
  • Rising drug and supply costs strain margins. Newleaf’s inventory module tracks costs and stock, automates reorder thresholds, and suggests alternatives to avoid waste and protect budgets.
  • Repetitive manual processes drive up labor costs and limit capacity. Newleaf automates routine tasks, offers scheduling and workload tools, to help staff manage more patients efficiently.
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Mail-order

  • Complex shipping requirements. Newleaf integrates shipping and label-printing tools. It automates printing, paperwork and delivery ensuring all required paperwork is shipped to the customer.
  • Convoluted workflows trouble staff. Newleaf provides order-based workflows that have stages for logging customer outreach, shipment scaling and processing payments that are intuitive and reduce staff burnout. You can also combine workflows for multiple lines of business.
  • Staffing shortages and workflow overload. Newleaf provides packing queues built specifically for mail-order workflows allowing you to print shipping labels and complete shipments without ever leaving Newleaf.
  • Compliance audits and documentation burden. Newleaf maintains a complete digital audit trail, stores all records in one place, and provides built-in reporting for easy self-auditing, automated printing, documentation retrieval and provides support for automated PMP reporting across all 50 states.
  • High inventory costs and shrinking margins. Newleaf provides real-time inventory management, automates reorder points, and offers detailed financial analytics to keep inventory lean and avoid shortages.
  • Enhanced Customer Experience. Newleaf enables real-time shipment tracking and automatically shares tracking information with customers, ensuring transparency and boosting satisfaction at every step of the delivery process.
Retail

Retail

  • Shrinking reimbursements from PBMs and insurers. Newleaf’s financial analytics and contract management tools help pharmacies track margins and identify unprofitable contracts for renegotiation or strategic adjustments.
  • Frequent drug shortages and supply disruptions. Newleaf’s inventory management flags shortages early, suggests alternatives, and automates reordering to maintain stock and avoid missed fills.
  • High inventory costs and shrinking margins. Newleaf provides real-time inventory management, automates reorder points, and offers detailed financial analytics to keep inventory lean and avoid shortages.
  • Staffing shortages and workflow overload. Newleaf automates prescription filling, claims, and communication. Workflows are configurable for small or large-scale operations freeing up pharmacists for patient care. Dispensing robot integrations and facility-specific workflows that support MARS and bubble packing can turbo charge your scalability.
  • Compliance audits and documentation burden. Newleaf maintains a complete digital audit trail, stores all records in one place, and provides built-in reporting for easy self-auditing and documentation retrieval.
  • Logistics and shipping costs erode profits. Newleaf integrates shipping and label-printing tools; automates delivery, paperwork and tracking, minimizing logistical burden.
  • Newleaf Keycentrix Pharmacy Software

    Newleaf®

    Streamline your pharmacy operations with Newleaf-our highly configurable, flagship pharmacy management system built to adapt to any pharmacy workflow. Reduce manual effort, improve accuracy, and optimize day-to-day processes.

    Checkout Newleaf
  • Flextrax

    Flextrax®

    Deliver a fast, frictionless checkout experience with Flextrax-our IISA-compliant, ultra-reliable Point of Sale solution that supports all major payment methods, including FSA/HSA cards.

    Checkout Flextrax

Take a Tour

Contact us at 1-800-444-8486 or drop us a line to request a tour of our Newleaf pharmacy management software.

Schedule a Demo