Enhancing Pharmacy Efficiency with Workflow Configuration

There’s nothing worse than working through a platform with unnecessary, clunky fields, causing you and your team to lose time (and your patience).

That’s where having a configurable workflow within your pharmacy management solution can really help meet your business needs.

A configurable workflow could involve adding multiple pharmacist checkpoints for prescription verification; the ability to schedule, pack, and ship medications; or even dispensing drugs using barcode scanners or robots. Or, ultimately, skipping these workflow stages altogether.

Our customer SMP Pharmacy Solutions uses business rules in Newleaf® to skip or add workflow stages based on customer type. This allows the specialty and fertility pharmacy to treat customer groups differently based on their needs – like printing drug labels in a customer’s preferred language throughout various workflow stages.

As you can imagine, a configurable workflow looks entirely different for mail-order, independent retail, direct-to-consumer (DTC), and health system specialty pharmacies.

For mail-order pharmacies, it means coordinating prescription delivery with patients or automatically sending patients messages throughout workflow, including tracking numbers and refill requests.

Or, as a specialty pharmacy, it could mean having a therapy-specific patient care plan configured within TherigySTM℠ to manage the whole patient journey.

Really, it’s all about having a pharmacy management solution that allows your pharmacy to be as efficient as possible.

Best part? Partnering with a solution that supports your unique processes and procedures, and whose platform isn’t one-size-fits-all. Because, let’s face it, your specialty drugs aren’t that way, so why should your pharmacy software be?

Plus, having a solution that can grow with your pharmacy is pretty nice, too.

How would a configurable workflow impact your pharmacy? If you haven’t already, follow us on LinkedIn and share your thoughts.